FAQ
Complete answers to common questions about 6six
From device issues to bonus terms, deposits to withdrawals — find detailed answers to the most frequently asked questions about 6six here.
This page organises the most frequently asked questions from 6six users into five sections — devices and technical matters, VIP and cashback benefits, the withdrawal process, bonus terms and conditions, and how to deposit money. If you cannot find the answer to your question, contact details are provided in the support section below. We also encourage you to read the responsible gaming guidelines.
Technical Support
Device and Technical Issues
Yes, 6six works equally well on both Android and iOS. You can also use the site on desktop or laptop through Chrome, Firefox, Safari and Edge browsers. The site loads on older devices too, but for the best experience it is better to use an updated operating system and browser.
In case of a connection drop, the 6six server saves the game state. Once your internet is back, log in again and return to the game — in most slots and table games the previous round result and balance will be intact. For live casino games, if a disconnection happens during a round, that hand is settled according to the server log.
Yes. The 6six mobile browser version is fully responsive — slots, live casino, sports betting, deposits and withdrawals can all be done from your phone's browser. Adding the site to your home screen from Chrome or Safari gives you an experience similar to the app.
First, clear your browser cache and cookies and try again. If you have forgotten your password, use the "Forgot password?" option on the 6six Login page. If the problem continues, get help directly through 24/7 live chat — the support team assists in Bengali.
Exclusive Membership
VIP and Cashback Benefits
The 6six VIP program has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback increases at each tier, and higher tiers come with faster support, special promotions and priority withdrawal. Playing regularly and betting more automatically moves you up to the next tier.
Cashback is calculated on the total net loss for the week — that is, total losses minus total winnings — and the tier rate is applied to the result. Example: a Gold member with a net loss of ৳20,000 for the week receives 0.9% cashback, which is ৳180. Cashback is usually added to the account at the start of the following week.
There is no fixed time limit — the more regularly and the more you bet, the faster you can move to the next tier. From Bronze to Silver, Silver to Gold and Gold to Platinum — activity and consistency are the main factors at each step.
The weekly cashback rates across 6six's four VIP tiers are as follows: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%. Moving to a higher tier means more cashback — returned to you every week on your net loss.
Once cashback is added to your account, it can generally be withdrawn after meeting a specified wagering requirement. To learn more about the terms that apply to cashback, see the terms and conditions page or ask directly in live chat.
Withdrawals
Withdrawal Questions
The minimum withdrawal amount at 6six is ৳500. This limit is the same for all methods — bKash, Nagad, Rocket and bank transfer. Before submitting a withdrawal request, make sure your balance and the wagering requirement on any bonus have been met.
Yes, this is very important. 6six only approves withdrawals to a bKash, Nagad, Rocket or bank account that is registered in your own name and matches the details submitted during account verification. Withdrawals to third-party wallets are not accepted.
To withdraw winnings from a bonus, the specified wagering requirement must be fully met. For example, for the welcome bonus, the bonus amount must be wagered 15 times. Once the requirement is met, the balance won from the bonus can be withdrawn through the normal withdrawal process.
Yes. Withdrawals at 6six can be made any time of day or night, seven days a week. There are no restrictions based on office hours or banking days. However, bank transfers may take slightly longer on national holidays.
After a withdrawal request is approved at 6six, funds are generally sent within 30 minutes to 3 hours — this timeframe applies to all methods including bKash, Nagad, Rocket and bank transfer. During peak periods or if additional verification is needed, it may take a little longer.
Bonus Guide
Bonus Terms and Conditions
No. The 6six welcome bonus is available only once per account — on the first deposit. If the same person attempts to claim the welcome bonus again by opening a new account, it will be considered a rule violation and may result in account cancellation.
Slot games generally count at 100% towards wagering. Live casino, table games and sports bets may count at a partial rate or may be excluded in some cases. Check the bonus page or ask support for details on the contribution rate for specific games.
Register at 6six and deposit ৳200 or more on your first deposit. The bonus is added to your account automatically. You can receive a 150% bonus of up to ৳20,000 — for example: deposit ৳1,000 and you get ৳1,500 in bonus, making your total balance ৳2,500 with a wagering requirement of ৳1,500 × 15 = ৳22,500.
Wagering means betting the bonus amount a specified number of times. Example: 15× wagering means if you receive a ৳1,500 bonus, you must place a total of ৳22,500 in bets — this is not in a single bet but across the combined total of all bets. Until this total is reached, winnings from the bonus cannot be withdrawn.
Payment Methods
How to Deposit Money
Yes. bKash deposits at 6six can be made directly from the cashier page. Select bKash under the deposit option, enter the amount (minimum ৳200), then follow the instructions to complete the payment. If the correct reference number is used, the deposit is usually reflected within a few minutes.
Yes, Nagad is fully supported. The method is the same as bKash — select Nagad from the cashier page, enter the amount and make the payment via the Nagad app or USSD code. Rocket and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank) can also be used in the same way.
The minimum deposit at 6six is ৳200 — this applies to all payment methods and all game categories. The same limit applies to the slots section; there is no separate minimum. So it is possible to start playing even with a small budget.
First, save the transaction reference number and a screenshot of the payment. Money is usually added within a few minutes. If it takes more than 15 minutes, contact 24/7 live chat with the transaction details — the support team will resolve it quickly.
6six does not add any extra charges on deposits. However, your bank or mobile financial service provider (bKash, Nagad, Rocket) may charge a transaction fee according to their own policy — that is a matter for the respective service provider.
Get Direct Help
If you cannot find your answer, talk to us
If the FAQs above did not solve your issue, the 6six support team is always ready to help. Support is available in both Bengali and English.
24/7 Live Chat
Talk to us directly from the chat button at the bottom-right of any page — any time of day or night, in Bengali.
Talk to us directly from the chat button at the bottom-right of any page — any time of day or night, in Bengali.
Email Support
For detailed issues, write to us at: [email protected] — you will usually get a reply within a few hours.
For detailed issues, write to us at: [email protected] — you will usually get a reply within a few hours.
Please note: all casino and betting activities at 6six are for individuals aged 21+.